If you’re getting a “white screen” with only a logo at the top vs the map (pin, photo, notes options) upon scanning an asset label, please clear your browser's cache and follow the instructions below for your device / OS: 

 


iOS

1) Be sure that “Privacy -> Location Services” is ON.

2) You may need to reset “General -> Reset -> Reset Location & Privacy” … this will not affect any other data on your phone.

 

Android or other phones check your phone's settings and be sure that:

1) Location / GPS settings are on and set to 'High Accuracy'

2) NFC is turned on


Google Pixel 2 - GPS

  • Navigate: Settings Settings app icon > Security & Location Security and Location icon.
  • Tap Location.
  • Tap the switch to turn on On icon 


Google Pixel 2 - NFC

  • Navigate: Settings Settings app icon > Connected devices Connected devices icon.
  • Tap the NFC switch NFC icon to turn on On icon 



Samsung S8 - GPS

  • From a Home screen, navigate: Settings Settings icon > Location Location settings icon.
  • Tap the Location switch (located in the upper-right) to turn on Switch On icon


Samsung S8 - NFC

  • From a Home screen, navigate: Settings Settings icon > NFC and payment NFC settings icon.
  • Tap the NFC switch to turn on Switch on 



Samsung Note 9 - GPS

  • From a Home screen, navigate: Settings Settings icon > Biometrics and security  > Location.
  • Tap the Location switch to turn on Switch On icon


Samsung Note 9 - NFC

  • From a Home screen, navigate: Settings Settings icon > Connections > NFC and payment.
  • Tap the NFC switch to turn on Switch on 

Desktop Browsers


Safari

Follow these steps to enable GPS features in Safari:

Step 1: In Safari select Safari > Preferences.

Step 2: Click the Privacy icon in the Preferences window.

Step 3: Select the “Prompt for each website once each day” option.



Chrome

Follow these steps to enable GPS features in Chrome:

Step 1: Press Alt-F to open the menu, then click Settings.

Step 2: Scroll down to the bottom, click Show advanced settings, then click the Content settings button.

Step 3: Scroll down to the Location section, then enable “Ask when a site tries to track your physical location.” 

Step 4: Scroll down to the Location section, then enable “Ask when a site wants to show notifications.”

Step 5: Close the Settings tab.



Edge

Follow these steps to enable GPS features in Edge:

Step 1: You don't need Edge itself for this; instead, in the Windows search bar, type Privacy, then click Privacy settings.

Step 2: Click Location, then scroll down to the section labeled "Choose apps that can use your precise location."

 Step 3: Find Microsoft Edge in the list and change the setting to On.




Firefox

Follow these steps to enable GPS features in Firefox:

Step 1: Click inside the address bar, type about:config and press Enter.

Step 2: Click the acknowledgement button indicating you're OK with the risks associated with changing browser settings.

Step 3: In the search box, type geo.enabled. When that setting appears below, double-click it to toggle it on (or this case from “false” to “true”).

Step 4: Close the about:config tab.