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Runasset User Manual
Field Entry Not Working / White Screen / GPS may be off
Change the name of an asset
Where is the “Asset Log”?
How do I temporarily change the default number of items listed on the Asset Log?
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My GPS Location is Wrong (Android)
GPS location accuracy (iOS)
Login Usernames, Passwords & PINs
Setting your PIN for Field Entry
Reset a password (from the login screen)
Reset a password for another user (when you’re logged in as an admin)
Reset a PIN
I forgot my login / scan credentials!
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What is NFC / RFID?
I ordered 100 new asset labels. I’ve got them, but they don’t show up in the Asset Log. Where are they?
How do I add more asset labels to my asset log?
What is a QR code?
Mobile / Smart Devices
Scanning blurry, won't focus, can't take photo
How to make Chrome my default mobile browser
What devices can I use with Runasset?
Runjob / Runasset Mobile App
iOS 12 Location & Privacy Settings / Reset
How do I add a new user to Runasset so they can login & scan?
One of our employees can login to Runasset, but I can’t assign an asset to them. Why not?
What is an asset template?
Where do i set the template for an asset?
Which template do i use for my asset inventory?
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I’m not getting mobile email notifications, but I have my phone number entered. How do I check this?
How do i acknowledge an alert notification?
How do i change an alert?
I’m getting too many alert notifications in my email. How do I turn email alert notifications off?
How do I setup an asset alert?
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Tips & Tricks
Runasset seems to be loading slowly. How can i speed this up?
What are all those orange dots on the screen? How do i turn them on/off?
Help & Support
What are the ways to contact Runjob for support?
Where do i find the phone number to call Runjob?
Can I delete an asset?
How can i see if my employees are logging in and using Runasset?
How do I add a new user login?
How can i demo Runasset?
Reports & Templates
How do i see all assets using a specific template?
What are the different asset reports available to me? How can I have a custom one made?
Runasset Scanning Guide
New Label Setup
Help Desk Software
by Freshdesk Support Desk