Runjob Software Support

General 29

• Runasset User Manual
• Field Entry Not Working / White Screen / GPS may be off
• Change the name of an asset
• Where is the “Asset Log”?
• How do I temporarily change the default number of items listed on the Asset Log?

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GPS 2

• My GPS Location is Wrong (Android)
• GPS location accuracy (iOS)

Login Usernames, Passwords & PINs 7

• Setting a PIN for Field Entry
• Reset a password (from the login screen)
• Reset a password for another user (when you’re logged in as an admin)
• Reset a PIN
• I forgot my login / scan credentials!

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Asset Labels 4

• What is NFC / RFID?
• I ordered 100 new asset labels. I’ve got them, but they don’t show up in the Asset Log. Where are they?
• How do I add more asset labels to my asset log?
• What is a QR code?

Mobile / Smart Devices 5

• Scanning blurry, won't focus, can't take photo
• How to make Chrome my default mobile browser
• What devices can I use with Runasset?
• Runjob / Runasset Mobile App
• iOS 12 Location & Privacy Settings / Reset

Setup 10

• How do I add a new user to Runasset so they can login & scan?
• One of our employees can login to Runasset, but I can’t assign an asset to them. Why not?
• What is an asset template?
• Where do i set the template for an asset?
• Which template do i use for my asset inventory?

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Alerts 6

• I’m not getting mobile email notifications, but I have my phone number entered. How do I check this?
• How do i acknowledge an alert notification?
• How do i change an alert?
• I’m getting too many alert notifications in my email. How do I turn email alert notifications off?
• How do I setup an asset alert?

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Tips & Tricks 2

• Runasset seems to be loading slowly. How can i speed this up?
• What are all those orange dots on the screen? How do i turn them on/off?

Help & Support 2

• What are the ways to contact Runjob for support?
• Where do i find the phone number to call Runjob?

Admins 3

• Can I delete an asset?
• How can i see if my employees are logging in and using Runasset?
• How do I add a new user login?

Demo 2

• Demo Video
• How can i demo Runasset?

Reports & Templates 2

• How do i see all assets using a specific template?
• What are the different asset reports available to me? How can I have a custom one made?

iOS 2

• Tested Versions
• NFC Scanning

Scanning 2

• Runasset Scanning Guide
• New Label Setup