Runjob Software Support
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Call Us Anytime!
Sizing your logo
Printing in Runjob
Why is there a flash of a whole bunch of data every time a page refreshes?
See all 7 articles
Runjob User Manual
Runjob User Manual
How to Export your Contacts from Gmail for use in Runjob
Contacts export for use in Runjob
Accessibility & Storage
Runasset User Manual
Field Entry Not Working / White Screen / GPS may be off
Change the name of an asset
Where is the “Asset Log”?
How do I temporarily change the default number of items listed on the Asset Log?
See all 28 articles
My GPS Location is Wrong (Android)
GPS location accuracy (iOS)
Login Usernames, Passwords & PINs
Setting your PIN for Field Entry
Reset a password (from the login screen)
Reset a password for another user (when you’re logged in as an admin)
Reset a PIN
I forgot my login / scan credentials!
See all 6 articles
What is NFC / RFID?
I ordered 100 new asset labels. I’ve got them, but they don’t show up in the Asset Log. Where are they?
How do I add more asset labels to my asset log?
What is a QR code?
Mobile / Smart Devices
Scanning blurry, won't focus, can't take photo
How to make Chrome my default mobile browser
What devices can I use with Runasset?
Runjob / Runasset Mobile App
How do I add a new user to Runasset so they can login & scan?
One of our employees can login to Runasset, but I can’t assign an asset to them. Why not?
What is an asset template?
Where do i set the template for an asset?
Which template do i use for my asset inventory?
See all 10 articles
I’m not getting mobile email notifications, but I have my phone number entered. How do I check this?
How do i acknowledge an alert notification?
How do i change an alert?
I’m getting too many alert notifications in my email. How do I turn email alert notifications off?
How do I setup an asset alert?
Tips & Tricks
Runasset seems to be loading slowly. How can i speed this up?
What are all those orange dots on the screen? How do i turn them on/off?
Help & Support
What are the ways to contact Runjob for support?
Where do i find the phone number to call Runjob?
Can I delete an asset?
How can i see if my employees are logging in and using Runasset?
How do I add a new user login?
How can i demo Runasset?
Reports & Templates
How do i see all assets using a specific template?
What are the different asset reports available to me? How can I have a custom one made?
Runjob Software Inc
Terms of Service
GPS location may be off
Help Desk Software