General

I have many assets on many pages. How do I search for an asset?
From the Assets Log page, you can click on the “Search” field at the top of the page, in the black area. type in the text you are wanting to search ...
Mon, 11 Sep, 2017 at 9:38 AM
What does the “Allow Field Update” checkbox mean?
Some companies only want an asset to have the latitude, longitude, and a timestamp.  If you wish to have additional information on an asset input from a fi...
Mon, 11 Sep, 2017 at 9:39 AM
What does the “Retired” checkbox mean?
A retired item means that the item is no longer in use, but the historical data of that asset is still desired.  Having “retired” checked will not allo...
Mon, 11 Sep, 2017 at 9:40 AM
Why is there no companies or people listed in the “Vendor Company” or “Vendor Personnel” fields on the asset info page?
They must be entered in the “Contacts List”  Then they will populate in the “Vendor Company” and “Vendor Personnel” drop-downs.
Mon, 11 Sep, 2017 at 9:50 AM
I uploaded the pdf manual for my asset, how do I view it?
Go to the Asset Log If a document is loaded, click on the “View Documentation” icon at the top right to view it.
Mon, 11 Sep, 2017 at 9:51 AM
What does the “QR Code” field mean on the asset info page?
This is the unique code used to track the asset. This information is useful for Runjob Software if there is a technical problem with tracking this partic...
Mon, 11 Sep, 2017 at 9:53 AM
On the asset log, why is the “Updated By” column blank on some rows?
This is because the scanning user did not enter in the correct field credentials. When no or incorrect credentials are entered, no data is saved, except f...
Mon, 11 Sep, 2017 at 10:01 AM
I don’t see any photos, where are they?
Photos may be disabled to conserve bandwidth. If you have many assets, this may speed up page loading by disabling photos (if you don't need to see the...
Mon, 11 Sep, 2017 at 10:06 AM
I can’t find the asset I just scanned. How do I find it?
Just above the “Name” column on the Asset Log, you will see the last item scanned For example: “Most recent asset scanned in the field: H-001 - i...
Mon, 11 Sep, 2017 at 10:08 AM
Why are some map pins not all in the same place after scanning many assets from my same location?
GPS technology has a working precision of about 3 meters / 10 ft. While generally, the coordinates are very accurate, there is dependence on which and ho...
Mon, 11 Sep, 2017 at 10:11 AM