General

My images are upside down. Why is this? How do i rotate them?
Your photos may upload sideways or upside down, depending on the orientation of your device when the photo was taken. Look for icon that says “Ro...
Mon, 11 Sep, 2017 at 10:12 AM
I can only see a few pins on the map, but I scanned some items from another location out of town. How do I see those?
From the “Asset Log” click on the “Map” icon At the bottom-right of the map, use the zoom out button (-) to see a wider view of all your scans on t...
Mon, 11 Sep, 2017 at 10:15 AM
Why didn’t my template info save when i scanned an asset in the field?
Most likely the wrong credentials were entered by the scanning user. After scanning an item, look for any success or error messages that indicate what inf...
Mon, 11 Sep, 2017 at 10:26 AM
What timezone is Runasset set to?
You can temporarily change your time zone by changing the time zone drop-down in the upper right OR change in permanently by going to “Company Prof...
Mon, 11 Sep, 2017 at 11:53 AM
How do I stop the print warning?
Go to “Company Profile” in the upper right In the “Account Options” section Update the “Show Print Warning:” drop-down field to “No” Click ...
Mon, 11 Sep, 2017 at 11:54 AM
How do i sort a column in the Asset Log?
Click on the name of the column that you wish to sort. This will sort ascending/descending: you can also click on the “View Filters” button ...
Mon, 11 Sep, 2017 at 12:22 PM
How do i see ALL of my asset pins at once for a particular asset?
From the “Asset Log” find the row item you need  click on the map icon on the right side of the row. This will show you on the map, all of the...
Mon, 11 Sep, 2017 at 12:22 PM
How do I assign an asset to a person?
From the “Asset Log”, click on the map icon on the asset item’s row Then click on one of the scan row eyeball icons This loads the details of...
Mon, 11 Sep, 2017 at 12:23 PM
How to Clear your Cache
Follow the instructions below to clear your cache.   iOS   Safari To clear your history and cookies, go to Settings > Safari, and tap Clear History...
Thu, 17 Sep, 2020 at 10:31 AM