Runjob Software Support
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
888.588.5242
Knowledge base
Runjob
Customer Service
1
Call Us Anytime!
Getting Started
2
FAQ
Tutorial Videos
FAQ
7
Browser Compatibility
Data Security
Sizing your logo
Printing in Runjob
Why is there a flash of a whole bunch of data every time a page refreshes?
View all 7
Runjob User Manual
1
Runjob User Manual
Contacts
3
How to Export your Contacts from Gmail for use in Runjob
Contacts export for use in Runjob
Basics
Bidding Module
1
Basics
Communication Module
1
Basics
Asset Module
1
Basics
Information Management
1
Accessibility & Storage
Runasset
General
29
Runasset User Manual
Field Entry Not Working / White Screen / GPS may be off
Change the name of an asset
Where is the “Asset Log”?
How do I temporarily change the default number of items listed on the Asset Log?
View all 29
GPS
2
My GPS Location is Wrong (Android)
GPS location accuracy (iOS)
Login Usernames, Passwords & PINs
7
Setting a PIN for Field Entry
Reset a password (from the login screen)
Reset a password for another user (when you’re logged in as an admin)
Reset a PIN
I forgot my login / scan credentials!
View all 7
Asset Labels
4
What is NFC / RFID?
I ordered 100 new asset labels. I’ve got them, but they don’t show up in the Asset Log. Where are they?
How do I add more asset labels to my asset log?
What is a QR code?
Mobile / Smart Devices
5
Scanning blurry, won't focus, can't take photo
How to make Chrome my default mobile browser
What devices can I use with Runasset?
Runjob / Runasset Mobile App
iOS 12 Location & Privacy Settings / Reset
Setup
10
How do I add a new user to Runasset so they can login & scan?
One of our employees can login to Runasset, but I can’t assign an asset to them. Why not?
What is an asset template?
Where do i set the template for an asset?
Which template do i use for my asset inventory?
View all 10
Alerts
6
I’m not getting mobile email notifications, but I have my phone number entered. How do I check this?
How do i acknowledge an alert notification?
How do i change an alert?
I’m getting too many alert notifications in my email. How do I turn email alert notifications off?
How do I setup an asset alert?
View all 6
Tips & Tricks
2
Runasset seems to be loading slowly. How can i speed this up?
What are all those orange dots on the screen? How do i turn them on/off?
Help & Support
2
What are the ways to contact Runjob for support?
Where do i find the phone number to call Runjob?
Admins
3
Can I delete an asset?
How can i see if my employees are logging in and using Runasset?
How do I add a new user login?
Demo
2
Demo Video
How can i demo Runasset?
Reports & Templates
2
How do i see all assets using a specific template?
What are the different asset reports available to me? How can I have a custom one made?
iOS
2
Tested Versions
NFC Scanning
Scanning
2
Runasset Scanning Guide
New Label Setup
Corporate
Runjob Software Inc
3
Terms of Service
Privacy Policy
Cookie Policy
Runclock
GPS Location
1
GPS location may be off
Help Desk Software
by Freshdesk